Sound advice for Santander customers

Keep it simple.
We’ve all gotten that advice at some time or another.
But it usually is easier said than done, especially when we’re chasing down information we need from some large company or other organization.
But Santander Consumer USA Inc. lives by the phrase, “Auto Loans Simplified.”
And that includes communicating with our customers. Start with the Santander customer service phone number 1-888-222-4227 (which also is printed on monthly statements).
You might be surprised how far it gets you with Santander.
Account managers are ready to answer a variety of financing questions in English or Spanish, 7 a.m. to 9 p.m. Monday to Friday and 7 a.m. to 5 p.m. Saturday.
For Santander’s direct-to-consumer lending program, RoadLoans.com, call 1-888-276-7202. Our “customer care” representatives there are ready to steer you in the right direction.

Santander Consumer USA also offers automotive financing information via the Internet at www.santanderconsumerusa.com, and information along with direct-to-consumer financing applications at www.roadloans.com. A variety of mailing addresses, e-mail and online forms also are available on the websites.
We offer even more answers through social media – Santander on Facebook, and RoadLoans on Facebook, Twitter and YouTube. For example, on YouTube we inform consumers about the range of Santander products, explain simple-interest loans and share a testimonial from Rusty, a repeat customer who was given a second chance by Santander after he was denied financing several times by other lenders.
Rusty’s advice? Keep it simple: Santander.

Written by: James Mayfield on October 1, 2012