Contact Us

Have an established Car Loan with us? If you have questions about your existing auto loan or need to provide additional feedback about your RoadLoans Experience, please contact customer service at (888) 222-4227.
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Call Us: (888) 222-4227

Business Hours

Monday-Thursday – 7am – 11pm CT
Friday – 7am – 9pm CT
Saturday – 7am – 5pm CT
Sunday – Closed

Mail Correspondence:

Santander Consumer USA Inc P.O. Box 961245 Fort Worth, TX 76161 Attn: SC USA

Online Access

  • Manage account online
  • Make a payment
  • Check account balance
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Payment Options

  • Phone, Mail
  • MoneyGram/Western Union
  • Auto Pay (ACH)
Online Payments

Recently Applied for a Loan? If you have recently applied for a loan and need to follow up on your application or need to provide additional feedback about your RoadLoans Experience, please contact customer service at (888) 276-7202 .

E-mail a Loan Consultant Call Us: (888) 276-7202 Customer Service chat is available during business hours. Use the “Chat” button at the top of the page.

Business Hours

Monday-Thursday 7am – 9pm CT Friday 7am – 7pm CT Saturday 8am – 5pm CT

Mail Correspondence:

Santander Consumer USA Inc P.O. Box 961245 Fort Worth, TX 76161 Attn: RoadLoans

Online Access

  • Apply for a Car Loan
  • Apply for an Auto Refinance
  • Calculate monthly payments
Apply Now

Application Status

  • Download and print your loan packet
  • Select your offer
  • View/Change your Preferred Dealer
Check Your Status