Contact Us

Have an established Car Loan with us? If you have questions about your existing auto loan or need to provide additional feedback about your RoadLoans Experience, please contact customer service at (888) 222-4227.
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Call Us: (888) 222-4227

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Business Hours

Monday-Thursday – 7am – 11pm CT
Friday – 7am – 9pm CT
Saturday – 7am – 5pm CT

Mail Correspondence:

Santander Consumer USA Inc
P.O. Box 961245
Fort Worth, TX 76161
Attn: SC USA

Online Access

  • Manage account online
  • Make a payment
  • Check account balance
Login/Register

Payment Options

  • Phone, Mail
  • MoneyGram/Western Union
  • Auto Pay (ACH)
Online Payments
Recently Applied for a Loan? If you have recently applied for a loan and need to follow up on your application or need to provide additional feedback about your RoadLoans Experience, please contact customer service at (888) 276-7202.
Call Us: (888) 276-7202 Customer Service chat is available during online chat hours.
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Business Hours

Monday-Friday 7am – 7pm CT
Saturday 8am – 5pm CT

Online Chat Hours

Monday-Friday 9am – 6pm CT
Saturday-Sunday Unavailable

Mail Correspondence:

Santander Consumer USA Inc
P.O. Box 961245
Fort Worth, TX 76161
Attn: RoadLoans

Online Access

  • Apply for a Car Loan
  • Apply for an Auto Refinance
  • Calculate monthly payments
Apply Now

Application Status

  • Download and print your loan packet
  • Select your offer
  • View/Change your Preferred Dealer
Check Your Status