Top RoadLoans Customer Questions – Part 2


It’s time for another round of our most often asked, and now, best-answered customer questions, direct from the people that know them best.

Many thanks to our crack team of customer support agents and managers, and to our customers who continue to pose intelligent questions and give great feedback.

Customer question: Can I get the approval amount increased?

Answer from the experts: Possibly. We approve you for the maximum amount you can borrow. However, if there is additional income (of yours or your co-applicants) to consider that wasn’t mentioned in the initial application, we will review the loan to see if it qualifies for an increase. Additionally, if, upon review, the income (available to you and/or your co-applicants) has lowered, the amount to be financed may decrease. Your preferred dealer may be able to provide additional financing options.

Customer question: Can I buy a vehicle out of state?

Answer from the experts: Yes, but the dealership must be willing to finance the taxes from the buyer’s state and provide necessary documentation showing our lien will be assigned.

Customer question: If I increase the down payment, will the APR (interest rate) go down?

Answer from the experts: Not exactly. The size of the down payment is not the only factor in rate offered, so increasing the down payment will not directly result in a change in the offered rate. However, the rate might be adjusted based on the vehicle you purchase and the amount you finance. To have the best possible experience, we strongly recommend that you have the dealer call us at 888-276-7202 to structure the loan.

Customer question: Do you finance people with bad credit?*

Answer from the experts: We attempt to accommodate customers with all levels of credit.

Customer question: My offer is about to expire. Can I get an extension?

Answer from the experts: We do not offer extensions, but you may reapply once the loan offer expires.

Customer question: What documents will you accept for proof of income and proof of residence?

Answer from the experts: For proof of income, we need current, year-to-date paystubs. For proof of residence, we will accept a utility (electric or water) bill, credit card, or other installment bill. The bills must be dated within the last 30 days.


* “Bad” or “Poor” credit generally is considered a FICO score around 600 and below by sources including the Consumer Federation of America and National Credit Reporting Association (reported by the Associated Press),,, Investopedia, and others. The Congressional Budget Office identifies a FICO score of 620 as the “cutoff” for prime loans. FICO scores are not the sole factor in lending decisions by and Santander Consumer USA.


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